October 14, 2021 by Abigail

Public Safety Dispatcher

Receives calls from the public and other agencies concerning complaints, crimes, police emergencies and non-emergencies, Fire/EMS, and other calls for service.  Dispatches orders to appropriate police radio patrol units, Fire/EMS, and other personnel.  Fulfills job function by performing the following duties.  This position requires working shift hours.
 

Essential Duties & Responsibilities

1. Answers incoming 911 and non-emergency phone calls.
2. Answers phones in a timely courteous and professional manner.
3. Gather accurate information from callers and maintain contact with callers when necessary to obtain in-progress information.
4. Relays instructions or questions from the remote unit and comprehend radio traffic received from units and disperse information to units in a clear, concise, and understandable manner.
5. Record calls, broadcasts, and complaints received; check for hazard indicators, previous calls, and alarm permits, forward information to appropriate personnel; input CAD entries and log teletype information following established guidelines.
6. Coordinates all Police, Fire/EMS, and other emergency requests relaying instructions to the radio unit concerned.
7. Prioritizes calls following established guidelines, dispatches appropriate units to calls for service, promptly notifies appropriate supervisor of delayed response to calls for service, and practices proper radio protocol.
8. Transmits and receives messages between divisions of own agency and other law enforcement agencies; coordinates and relays information, in a timely manner, to other divisions and agencies as needed; notifies appropriate supervisors of unusual situations promptly; and follows established guidelines regarding MDC usage.
9. Enters information into computer databases ensuring documentation is completed in a timely manner with minimal errors.
10. Makes inquiries and retrieves information from statewide and in-house computer databases.
11. Enters, confirms and removes warrants into/from computer databases for Municipal Court and C.I.D.  Completes required paperwork associated with the warrants.
12. May perform other assignments and handle special projects as required.
13. Regular and timely attendance is required as well as the ability to get along with others in a professional and cordial manner.
14. Considered as Essential Personnel and required to work scheduled shifts regardless of weather conditions.

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